After testing AI customer service platforms for years, I can say the game’s...

https://www.normalbookmarks.win/by-2026-ai-customer-service-tools-will-do-more-than-just-help-agents-they-ll

After testing AI customer service platforms for years, I can say the game’s shifting in 2026. Some tools hit 70% automation within a week, handling routine queries so agents focus on tougher issues