In 2026, AI customer service platforms are shifting from just assisting agents...

https://garrettsinsightfulchat.wordcanopy.com/posts/aviva-ai-support-rollout-is-90-resolution-in-2-weeks-believable

In 2026, AI customer service platforms are shifting from just assisting agents to actually resolving issues on their own. I've seen teams hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $0.50