In 2026, AI customer service tools aren’t about replacing agents but helping...

https://rileysnewcolumn.readspirex.com/posts/gartner-says-91-of-cx-leaders-feel-pressure-to-use-ai-what-should-i-do-first

In 2026, AI customer service tools aren’t about replacing agents but helping them handle more—think 70% of routine tasks automated within a week of rollout