Voice AI can slip up and give wrong answers, but catching errors before they...

https://instaquoteapp.com/how-do-i-decide-what-the-source-of-truth-is-for-each-claim-type/

Voice AI can slip up and give wrong answers, but catching errors before they reach customers is doable. A practical way is using readbacks for order IDs—have the system repeat the ID aloud to confirm it matches