Voice AI can slip up, giving wrong answers that confuse customers. A key...

https://astro-wiki.win/index.php/What_Should_Trigger_a_Human_Handoff_in_a_Voice_AI_Call%3F

Voice AI can slip up, giving wrong answers that confuse customers. A key reason? Misheard info or incomplete checks. One practical fix: use readback for order IDs to let users confirm details before moving on