Voice AI can sometimes mix up details, leading to mistakes in customer service....

https://www.bookmarking-jet.win/voice-ai-can-stumble-and-give-wrong-answers-but-a-few-straightforward-checks

Voice AI can sometimes mix up details, leading to mistakes in customer service. Using identifier readback—like double-checking a code such as B3172—and risk-tiered verification helps catch errors before they affect the call