Voice AI can trip up with wrong answers when it mishears or pulls data that’s...

https://www.runway-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-misunderstands-or-guesses-without-clear-1

Voice AI can trip up with wrong answers when it mishears or pulls data that’s outdated or incomplete. A simple way to catch issues is by using readback controls—like repeating order IDs back to customers to confirm accuracy